Privacy Policy

ARCHER Access values and respects the privacy of the people we deal with. ARCHER Access is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• Name;
• Profession;
• Contact information such as email address and telephone number;
• Mailing or street address;
• Demographic information such as postcode, preferences and interests;
• IP address (automatically collected);
• Web browser type and version (automatically collected).

Under certain circumstances, ARCHER Access may need to collect sensitive information about you. This might include any information about your health information.

If we collect your sensitive information, we will do so only with your consent if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect Data in the following ways:

• Data is given to us by you;
• Data is received from other sources; and
• Data is collected automatically.

Data that is given to us by you

Archer Access PTY Ltd. will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you register with us and set up an account to receive our products/services;
• when you make payments to us, through this Website or otherwise;
• when you use our services;

in each case, in accordance with this Privacy Policy.

Data that is received from third parties

Archer Access PTY Ltd. will receive Data about you from the following third parties:

• Google Analytics.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website.

Our use of Data

1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
2. internal record keeping;
3. improvement of our products / services;
4. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this Privacy Policy.

• We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
• For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
• Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us. For example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services. Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
• For other types of e-marketing, we are required to obtain your explicit consent. Which means you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
• If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

• our employees, agents and/or professional advisors – to obtain advice from professional advisers;
• third party service providers who provide services to us which require the processing of personal data. This helps third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
• third party payment providers who process payments made over the Website. This enables third party payment providers to process user payments and refunds;

in each case, in accordance with this Privacy Policy.

Keeping Data secure

1. We will use technical and organisational measures to safeguard your Data, for example:
2. access to your account is controlled by a password and a user name that is unique to you.
3. we store your Data on secure servers.

• Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@archeraccess.com.au.

Online activity

Cookies

The ARCHER Access website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the ARCHER Access website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses Google Analytics and SEMrush to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication / contacting us using the details set out in the “How to contact us” section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

ARCHER Access will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 10 days.

Links to third party sites

ARCHER Access website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their own Privacy Policy.

Inquiries and complaints

For complaints about how ARCHER Access handles, processes or manages your personal information, please contact info@archeraccess.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for ARCHER Access to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with ARCHER Access’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Privacy Policy, you can contact us for assistance as follows:

Email

info@archeraccess.com.au

Contact number

(08) 9000 3551

Post

26-28 Leviathan St, South Boulder, WA 6432